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HELP CENTER Return and Refund

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Frequent questions

For which products can I request to exercise the right of withdrawal?

The right of withdrawal applies to all non-perishable products on the Tree Online Store. It is not possible to return: sealed products that do not lend themselves to being returned for hygienic reasons or related to the protection of health and care of the home (detergents / cosmetics); products that have been opened after delivery; tailored or clearly personalized products; orders for which the invoice has been issued.

How much does it cost to make products?

The return of the product is free shipping costs are borne by the sender: the request must be sent to the "Tree Support" within 14 days of receipt of the goods. To contact our Help Center go to the Contact Us page at the bottom of each page of our site or send an email to ciao@treeoriginal.com.

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