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Frequent questions

How do I create my Customer Account?

Creating a Tree Customer Account is very simple. All you need is an email address and a password. To create an Account, click on the Login link found on each page of the site, at the top right. Under Register then enter your email address and a password of your choice.

I tried to create a new account, but the system replies with an error message. What can I do?

Probably the email you are using to create a new Account is already present in our Customer database. Try to follow the password recovery procedure to access the Account, or contact our Help Center.

Can I change the data of my Account?

You can always change the data relating to your Account by accessing your Control Panel. To change the name and surname of the account holder, the email address associated with the Account, or the password, log in to your Account and click on Account details.

Can I enter new addresses in my account Address Book?

Through the Control Panel of your Account you can enter a Billing Address and a Shipping Address. It is always advisable to fill in the addresses you wish to use for delivery before placing orders. In this way, it will be simple and immediate to select them during checkout.

What can I do if I have forgotten my password?

If you've forgotten your password, it's never a problem. Just access the login page by clicking on the Login link that you find on each page of the site, at the top right, and then click on the link "Lost your password?". The system will send the procedure to reset your password to the email indicated by you. If it does not succeed, contact the «Tree Support». We will solve the problem together.

I tried to access my Account, but without success. What can I do?

If you don't remember the email with which you registered your Account, contact our Help Center. If you have forgotten your password, you can try clicking on the Sign in link located at the top right and then on "Lost your password?". The system will send you the procedure to reset your password via e-mail. If it is not successful, contact the Help Center and we will solve the problem together.

I have seen an article not available. Can I be notified when it will be back in stock?

At the moment, it is not possible to request an email for the return of the items. It is a function that will be implemented in the near future.

Why are some items that I had put in the cart no longer available?

If, checking the cart, you see a message that warns you of the unavailability of one or more items present, it means that the items have gone out of stock on the site in the meantime. In fact, it may happen that, by filling the Shopping Cart at different times, with several visits over the course of a few days, there will be a depletion of stocks for certain items. It may also happen that, for very limited availability, an order is concluded by another customer, depleting the stocks. To continue with the purchase it is necessary to remove these items from the Shopping Cart.

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